Thursday, June 3, 2010

Introducing the Paperlicious RUSH Order Guarantee

In our ongoing effort to provide our customers with the most efficient and effective customer service, we have added a RUSH Order Guarantee!

Now, customers can select this status for their order and a proof is guaranteed within 24 hours (M-F) and the order ships the following day after proof approval (by 7pm EST).

Check it out...

How does our new Guaranteed RUSH Order Status work?
  • Check the "Add a RUSH Order Status Guarantee" option on the invitation order page. A one-time, non-refundable per order charge of $9.95 will be added to your order total.
  • You will receive an email proof within 24 hours (M-F only). After you approve your proof, it will ship the next business day. Cut-off time for proof approval is 7pm EST for shipping the following business day.
  • If we fail to provide your RUSH proof or ship your order out the next business day after proof approval by 7pm EST, we will gladly upgrade your shipping method to Express Mail at no additional charge and refund your RUSH Status charge!
  • If you request changes to your proof, we will expedite these changes as quickly as possible; however this may delay your proof approval, and subsequently your shipping the following business day. We do not guarantee orders with requested changes will ship the next business day after you receive a proof, but rather the next business day after you APPROVE a proof.
  • Please note, a RUSH guarantee for orders placed on a Friday will mean a proof by Monday morning, and shipping by Tuesday (with an approved proof).
  • You choose your desired shipping method during check-out. Our standard shipping is Priority Mail 2-3. This is usually the most economical.
  • Please make sure you check your email for your proof, and call us if it has not been received within the 24 hours. It could be in the junk folder, especially for Yahoo, AOL, and Hotmail users. We cannot refund RUSH Status charges for non-deliverable emails or emails that get stuck in a spam folder. If we receive a bounce back, we will call the customer to confirm the address. It is the customer's responsibility to ensure their proof address is correct and that "proof[at]" is whitelisted for their account.

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